Last Updated: October 6, 2026
Mentis Lumen respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, submitting files, or using our services.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our website and services.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Business information provided for design or website services
- Logos, photographs, graphics, documents, artwork, and other files you upload
- Information submitted through contact forms
- Account information if you create an account
- Technical information such as browser type, device information, IP address, and website activity
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Create customized printed products
- Provide website design and other services you purchase
- Communicate with you regarding your order or service
- Provide customer service
- Process payments
- Arrange production and delivery
- Maintain and improve our website
- Prevent fraud and protect the security of our website
- Comply with applicable legal and tax requirements
3. Uploaded Files and Customer Content
When ordering customized products or services, you may provide logos, photographs, graphics, text, artwork, or other files.
These materials are used as necessary to create, process, produce, or fulfill the products and services you request.
You are responsible for ensuring that you have the necessary rights or permission to use any content you submit to Mentis Lumen.
We do not claim ownership of customer-provided logos, artwork, photographs, or other original content.
4. Payments
Payments made through our website may be processed by third-party payment service providers.
Mentis Lumen does not directly store complete payment card information when payment information is securely processed by an authorized third-party payment provider.
Payment providers may collect and process information according to their own privacy policies.
5. Service Providers
We may use trusted third-party service providers to help operate our business and fulfill customer orders.
These providers may assist with services such as:
- Payment processing
- Website hosting
- Printing and production
- Shipping and delivery
- Email communications
- Website functionality and security
Information is shared only when reasonably necessary to provide the requested service, fulfill an order, operate our website, or comply with legal obligations.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, maintain shopping carts and customer sessions, understand website usage, improve performance, and support security.
Some third-party services integrated with our website may also use cookies according to their own policies.
Where required, visitors may be provided with options regarding non-essential cookies.
7. How We Protect Your Information
We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide purchased services, maintain business and transaction records, resolve disputes, meet tax or accounting obligations, and comply with applicable laws.
Uploaded customer files may also be retained when reasonably necessary for order fulfillment, customer service, recordkeeping, or production-related purposes.
9. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.
Some information may need to be retained when required for legitimate business, transaction, tax, fraud-prevention, or legal purposes.
To submit a privacy-related request, contact us using the email address below.
10. Children’s Privacy
Our website and services are intended for business customers and general adult consumers and are not directed to children under 13.
We do not knowingly collect personal information from children under 13.
11. Third-Party Links
Our website may contain links to third-party websites or services. Mentis Lumen is not responsible for the privacy practices or content of websites operated by third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Mentis Lumen
Email: contact@mentislumen.com
Website: mentislumen.com